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Shipping & Returns

Shipping Policy

  • French Flair sends your order in a discreet manner via a concealed courier bag. The reference used is Voluptas-Holdings and not French Flair.

  • French Flair is not liable for any damaged products in transit.

  • French Flair is not liable for any theft of products in transit.

  • Customers should select shipping/transport insurance on check out to insure that their delivery is insured.

 

Customer Service

Return & Exchange Policy

If after receiving the order, the Customer is not satisfied, French Flair allows to return the purchased items within seven (7) days after receipt of his order.

 

 

Customers can return or exchange an item, provided the following policy criteria are met:

  • The courier delivery note is retained as proof of delivery.

  • You have the original tax invoice as proof of purchase. This is in your online profile under My Orders.

  • The product must be labelled, unworn, unwashed, undamaged and its original packaging. A 20% handling fee may apply if not returned in same condition or packaging.

  • Once the package has been received, we will check the condition of the product. If the return meets the criteria mentioned above, we will follow your exchange or refund instruction.

  • If we find that the returned item do not meet the return criteria, the replacement or refund will not take place and the item will be returned to you.

 

  • If the Customer makes a return from a country outside of South Africa, he must return the product(s) at his own expense except in the case he has received a product with a manufacturing defect or does not correspond to the Customer’s initial order. In this case, the Customer will have to contact our Customer Service at shop@frenchflair.co.za.

 

HOW DO I RETURN AN ITEM?

  • Contact us on email within maximum 7 days after delivery, should you wish to return a damaged or defective item.

  • Attach photos or a short video of the damaged or faulty item as proof in your email.

  • Attach a clear copy of the courier delivery note and your tax invoice in the email and advise whether you want a refund or an exchange product.

  • We will reply to you on email and advise whether the item meets our return policy criteria, and whether we have an exact product in stock, should you request an exchange item.

  • You may then return the item and tax invoice to the following address (you can use any courier of your choice): 

Voluptas Holding

Courier Guy Kiosk

470 Main Road

Lakeside
Muizenberg
7945

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  • Courier costs are not refundable and for the customer’s account.

 

HOW WILL I BE REFUNDED FOR MY RETURN?

  • We will credit the value of the returned item to the same card used for the purchase.

  • The credit will be processed once we have received the returned item, and it meets our return policy criteria.

  • We will advise you of the credit by email.

  • All refunds are done from PayFast and can take up to 10 working days.

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